How To Call Mtn Customer Care In Nigeria

If you ever need to contact MTN customer service, here are ways to do so quickly and easily. The MTN customer service unit, is a dedicated department intended to assist us with any issues you may be experiencing as a new or existing customer.

You can contact MTN customer care both online and offline.

If you use online means, you may contact the customer support line 24 hours a day, seven days a week, to address your concerns, complaints, and primary service needs.

MTN Nigeria is, without a doubt, an extensive communication network in Nigeria with a large customer database.

Table of Contents

How To Call Mtn Customer Care In Nigeria

Use of Customer Care Number for MTN

Dialling a customer service hotline is one of the quickest ways to contact MTN. They have three customer service phone numbers.

You may contact MTN customer service using these dedicated numbers regardless of where you are calling from or the network you are using.

These are the MTN customer service numbers available today;

For those using an MTN line, dial 180
If you are calling from another network, dial 08031000180.
If you’re calling from outside the shores of Nigeria, call +2348031000180.

You will be connected to an agent who will gladly assist you when you contact the number, thanks to Zigi, an MTN chat and voice bot.

If the inquiry requires physical interaction, you will be forwarded to the nearest MTN customer center.

Although self-service is good to listen when your question has to do with “how to change your preferred language,” “activation of data bundles and tariff plans,” or “account recharge.” So it is better to speak to customer care to avoid any problems.

To speak to a customer care representative whenever you call MTN’s helpline, follow the steps below to get a quick response:

Dail 180. Then Wait for 2 seconds and press nine after it has connected.
Wait for another 2 seconds and press 6
And lastly, press 0 after waiting for 2 seconds, and your call will be transferred to a customer care representative.

MTN Customer Care Email

Email is an excellent mode of communication that is unique to established organizations. Individuals can utilize email to channel their complaints.

You can document and track contact progress via email. You can contact MTN Nigeria using the following email address: customercareng@mtn.com.

Email can take a long to obtain a response, but if you are maintaining records, you can get an answer in no time.

how to call mtn customer care in nigeria

Using MTN App

MTN apps can be used for various purposes, including contacting Customer Care. There is an option within the app to contact MTN directly.

You can contact MTN via Facebook Messenger, WhatsApp, email, or Telegram with the app. Whatever method you choose to contact MTN, you may do it using their app.

If you are serious about your network provider, you should download their app.

You can use the MTN app to recharge, top-up data, change MTN plans, inquire, file a complaint, and so on.

Using MTN Social Media

Did you know you can contact MTN customer service via major social media platforms such as Facebook, Instagram, Twitter, and even YouTube?

All you need to know is their social media handles. However, you must exercise caution when utilizing social media because numerous fraudulent profiles exist.

Make sure you’re on the correct MTN Nigeria social media account. Learn about their social media usernames and leave a note; a representative will respond.

MTN NG’s social media handles are listed below:

Facebook

http://www.facebook.com/MTNLoaded

Twitter

https://twitter.com/MTNNG/
https://twitter.com/MTN180 (Customer Service)

Instagram

https://www.instagram.com/mtnng

Final Thought

MTN is a large corporation that can be incredibly frustrating and annoying if you need to contact them for an urgent matter and don’t know how.

You can contact MTN customer service at any time of day using any of the ways listed above. And you can rest assured you will receive excellent service.